Order & Delivery Details

 

Winter Weather & Christmas Delivery Delays!

Please be aware at this time of year both the winter weather and the high volume of parcels are unfortunately causing delivery delays in many areas of the UK, all orders are dispatched as quickly as possible from T. Wright Wine but we cannot guarantee the delivery times of our couriers at this time of year, above all including the adverse weather conditions we are currently experiencing.

    All deliveries are dispatched to reach our customers as soon as possible but please check on your tracking link as to the progress of your order.

    Christmas Delivery 2014

    Please place orders as early as possible to help avoid disappointment as courier delivery times unfortunately cannot be guaranteed during the Christmas and New Year period.

    • Last official order date for standard delivery to the UK mainland is Thursday 18th December, orders must be placed before 11.00am on Thursday 18th December. As the majority of couriers experience both collection and delivery delays at this time of year we strongly advise placing orders by Monday 15th or Tuesday 16th December to help avoid disappointment. All orders are picked and packed as quickly as possible but once dispatched any delivery delays are unfortunately wholly beyond our control and we cannot guarantee our usual delivery time span.
      • Deliveries to Northern Ireland, the Highlands & Islands will be dispatched as per the official standard delivery dispatch dates but we cannot guarantee their arrival before Christmas if couriers are experiencing delays. Overnight delivery to these destinations does not apply.
        • Last official order date for overnight delivery to mainland UK destinations is Monday 22nd December 11.00am. As above, the majority of couriers experience both collection and delivery delays at this time of year, as such we strongly advise placing orders as early as possible even when choosing the overnight delivery option. We would recommend placing orders by Thursday 17th December 11.00am for overnight delivery to help avoid disappointment. All orders are picked and packed as quickly as possible but once dispatched any delivery delays are unfortunately wholly beyond our control and delivery dates cannot be guaranteed at this time of year
          • Any orders received after 11.00am Monday 22nd December will be dispatched on Monday 29th December. Please be aware that unfortunately delivery delays are possible until after the New Year and that this is wholly beyond our control.
            • Collection

              If you would like to collect your order in store please either email your order to contact@twrightwine.co.uk or telephone 01204 674 140, we will then confirm your order and provide you with an order confirmation reference number. Please bring this order confirmation with you to T. Wright, you will need to pay for your order on collection.

              We are open from 10.00 am - 10.00 pm Mon - Sat and 11.00 am - 10 pm on Sunday.

              Delivery outisde the U.K.

              If you live outisde the U.K. or would like to place and order for delivery outside the U.K. please contact us directly for further information and an accurate delivery quotation at contact@twrightwine.co.uk or on +44 (0)1204 674 140.

              Delivery within the U.K.

              Standard delivery (within 1-5 working days from date of despatch) by Yodel is charged as follows to mainland UK destinations, for charges to the Highlands, Islands & Northern Ireland please see below:

              • £6.99 for orders of 1-12 bottles
              • Any further orders will be charged at the same rate of £6.99 for 1-12 bottles
              • For orders of 8 x 12 or more please contact us directly at contact@twrightwine.co.uk or on 01204 674 140 so that we may try to arrange preferential delivery rates for you.
              • We aim to deliver orders within five days to mainland UK postcodes; however your order could arrive as early as the next day depending on the time of despatch. Please contact us if your order has not arrived within 5 working days from your confirmation of despatch email, any claims for non delivery must be made within 7 days of this date.
              • We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them. If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.
              • If the Carrier is unable to deliver your order the driver will leave a card and will try to redeliver the next day, alternatively you can call the number on the card to re-arrange delivery. If the Carrier makes a second unsuccessful delivery attempt a card will be left requesting that the customer collects the order from the Carriers depot. If the parcel is not collected the goods will be returned to T. Wright and the customer will be responsible for a further delivery charge.
            • If your order is damaged on arrival please state this to the delivery driver and contact us as soon as possible, breakages must be confirmed within 48 hours of delivery of your order.
            • Please note we cannot deliver to PO Boxes

            Delivery to the Highlands, Islands & Northern Ireland

            Standard delivery to the Highlands, Islands & Northern Ireland is charged at £9.99 to the following postcodes: AB30, AB31, AB33-38, AB41-45, AB51-56, AB63, BT, DD8-DD10, FK8, FK16, FK17, FK21, HS, IM, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-TR25, ZE.

            In some cases if unavoidable there maybe a further surcharge for these postcodes and for other delivery destinations in which case we will contact the customer directly before proceeding with an order

            • We ask for a contact number just in case we need to contact you in reference to your delivery, if you have a safe place you would like us to leave your order if you are not in at the time of delivery please specify this when placing your order.
            • Any goods delivered as requested by the customer to a safe place are left at the customers own risk and are not the responsibility of T.Wright. T. Wright will not accept any claims for non delivery in such cases.
          • We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them. If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.
          • Overnight delivery

          • Overnight delivery (excluding delivery on Saturday's and Sunday's) by City Link, TNT or Yodel is charged as follows for mainland UK destinations:
          • Orders must be placed by 11.00 am to be received the next day: Please note orders placed for overnight delivery after 11.00am on a Thursday and before 11.00am on a Friday will not be delivered until Monday, orders placed on a Friday after 11.00 am or over the weekend will not be delivered until Tuesday.

          • £11.99 for orders of 1-12 bottles
          • Any further orders will be charged at the same rate of £11.99 for 1-12 bottles
            • We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them. If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.

            Overnight delivery may not always be possible to the following postcodes & there will most likely be an increased surcharge above £11.99 for this service. Please contact us directly & we will do our best to find the fastest & most cost effective option: AB30, AB31, AB33-38, AB41-45, AB51-56, AB63, DD8-DD10, FK8, FK16, FK17, FK21, HS1-HS9, IV1-IV36, IV40-IV56, KA27, KA28, KW1-KW3, KW5-KW17, PA20-PA28, PA30-PA49, PA60-PA78, PH10, PH11, PH13-PH14, PH16-PH26, PH30-PH44, PH49, PH50, TD15, TR21-TR25, ZE1-ZE3. Please contact us for details.

            Green Sticker Free Delivery Products

            • Free standard delivery is applicable to mainland UK postcodes for products with the green free delivery sticker.
            • Northern Ireland, Highlands & Islands destinations & the following postcodes are not eligible for free delivery of these products & will be charged delivery at the standard rates: AB30, AB31, AB33-38, AB41-45, AB51-56, AB63, DD8-DD10, FK8, FK16, FK17, FK21, HS1-HS9, IV1-IV36, IV40-IV56, KA27, KA28, KW1-KW3, KW5-KW17, PA20-PA28, PA30-PA49, PA60-PA78, PH10, PH11, PH13-PH14, PH16-PH26, PH30-PH44, PH49, PH50, TD15, TR21-TR25, ZE1-ZE3.

            • Other items on the same order that do not have the green free delivery sticker will be charged as per the usual delivery rates.
            • Minimum order quantities apply as per our terms & conditions of 6 bottles or £30.00.

          Local Free Delivery

            Free standard local delivery is applicable for orders that comply with the minimum order terms & conditions as below

          • No voucher is needed, select the free standard local delivery option if your postcode falls within the range shown below to receive free standard delivery.
          • Minimum order quantities apply as per our terms & conditions of 6 bottles or £30.00.
          • Local free delivery voucher codes apply to BL1-BL9 inclusive, BL11, BL78, BL80, M1-M4, M27, M28, M29, M46 & M50, PR5-PR7, WN1-WN7 postcodes only
          • Local free delivery is only available as a 3-5 day standard service however we will always try to deliver as quickly as possible, which will often be faster than 3-5 days. To guarantee overnight delivery the usual £11.99 charge will apply.
          • T. Wright reserve the right to withdraw the free local delivery offer at any time.

          Decanter Delivery Voucher Code - please note this voucher has now expired

            One per customer free standard delivery is applicable for up to 12 bottles for Decanter Magazine readers as per the voucher code shown in the magazine, please not this voucher has now expired.

          • Minimum order quantities apply as per our terms & conditions of 6 bottles or £30.00.
          • This voucher may not be used in conjunction with any other voucher code.

          For any queries regarding delivery please email us at contact@twrightwine.co.uk and we will be happy to assist you.

        Technical Issues

        If you experience any technical difficulties with our website when browsing our wines or when placing your order please let us know so we may resolve any issues as quickly as possible by email contact@twrightwine.co.uk or by telephone 01204 674 140.

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